Frequently Asked Questions
Frequently Asked Questions
About the Product
What is the Glowraskin Red Peel Serum?
It's a professional-grade chemical exfoliant that combines AHA 30% (Glycolic Acid) and BHA 2% (Salicylic Acid) to remove dead skin cells, unclog pores, fade dark spots, and reveal smoother, brighter skin — in just 10 minutes per use.
Why is it red?
The vibrant red color comes from the powerful blend of exfoliating acids in the formula. It's completely normal and washes off cleanly. Think of it as a visible sign that the formula is active and working on your skin.
Does it hurt or burn?
You may feel a mild tingling sensation during the 10-minute application — this is completely normal and means the acids are working. If you experience intense burning or discomfort, rinse off immediately with cool water. Always start with once per week to let your skin adjust.
Is it safe for all skin types?
The serum works best for normal, oily, combination, and acne-prone skin. It is not recommended for sensitive, broken, or irritated skin. If you have very sensitive skin, consult a dermatologist before use. Always do a patch test before full application.
Can I use it on my body — elbows, underarms, knees?
Yes! The serum works beautifully on body areas with dark or rough skin like elbows, knees, and underarms. Apply the same way as on your face: thin layer, 10 minutes, rinse thoroughly.
How fast will I see results?
Most customers notice a visible difference after the very first use — smoother texture and a natural glow. For dark spots and hyperpigmentation, significant improvement is typically visible after 2–4 weeks of consistent use (1–2 times per week).
How to Use
How do I use the serum correctly?
- Cleanse your face and make sure skin is completely dry
- Apply a thin, even layer to face or target area
- Leave on for 10 minutes maximum — do not exceed this time
- Rinse thoroughly with lukewarm water
- Follow with your favorite moisturizer
- Apply SPF the next morning — essential after chemical exfoliation
How often should I use it?
Start with once per week to allow your skin to adjust. After 2–3 weeks, you can increase to twice per week if your skin tolerates it well. Do not use more than twice per week.
Can I use it with other skincare products?
Do not mix with other active ingredients on the same night (retinol, vitamin C, other acids). Use the serum on its own, followed by a gentle moisturizer. Always apply SPF the following morning.
Can I leave it on longer than 10 minutes?
No. The 10-minute limit is important for your skin's safety. Leaving it on longer can cause irritation or redness. More time does not mean better results — stick to 10 minutes.
Shipping and Orders
Where do you ship?
We currently ship across the United States. Free shipping on all orders.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery takes 5–10 business days after processing.
Can I track my order?
Yes! Once your order ships you will receive a tracking number by email so you can follow your package every step of the way.
What if my order arrives damaged?
Contact us at glowraskinskin@gmail.com with a photo of the damaged item and your order number and we will make it right immediately.
Returns and Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your results for any reason, contact us within 30 days of delivery and we will process a full refund — no questions asked.
How do I request a refund?
Email us at glowraskinskin@gmail.com with your order number. We respond within 24 hours and process refunds within 3–5 business days.
Still have questions?
We are here to help! Email us at glowraskinskin@gmail.com and we will get back to you within 24 hours.